...in the words of Max DePree: "Management has a lot to do with answers. But leadership is a function of questions. And the first question for a leader always is: 'Who do we intend to be?' Not 'What are we going to do?' but 'Who do we intend to be?'"

Without respect, the subtle alchemy that binds an organization or that serves as the impetus for a business transaction would dissolve into mutual suspicion and hostility.

Happiness does not simply happen to us. It's something that we make happen.

Purpose provides activation energy for living.

To gain control over the quality of experience, one needs to learn how to build enjoyment into what happens day in, day out.

If a leader demonstrates that his purpose is noble, that the work will enable people to connect with something large - more permanent than their material existence - people will give the best of themselves to the enterprise

Pain and pleasure occur in consciousness and exist only there