I'm not concerned about avoiding anything that happened three years ago or worried about letdowns or things of that nature. When you use the term 'letdown' you proceed with the assumption that this is a continuation of something that happened in the past.
Mike TomlinPeople aren't very good listeners, by nature. Part of being a good communicator is recognizing and understanding that and trying to make the complex simple. I try to capture a concept, an idea or a moment in a few words. If they remember it, job done.
Mike Tomlin