What matters is hard work, and emotional intelligence.

I like to prove things wrong.

A merchant is someone who figures out how to select, how to smell, how to identify, how to feel, how to time, how to buy, how to sell, and how to hopefully have two plus two equal six.

Everything has a trend to it; I don't care if it's appliances or engines. I always ask: What has a company done in the past five years that somebody's noticed?

People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for.

What matters is hard work, and emotional intelligence.

Ann Taylor - great name, great real estate, shitty business. Gap -great name, great real estate, declining business. J.Crew - Hellooo? Great name, better fashion image than the Gap.