What matters is hard work, and emotional intelligence.

I think the key to success is vision that adjusts on the way, but doesn’t at all falter. It’s about not compromising and following your gut to a certain degree, based on knowledge, instinct, etc. And not listening to the naysayers.... You develop strength through adversity. You have to keep moving towards your goal through huge obstacles.

I consider a merchant someone who has a certain intuition and instinct, and - very important - knows how to run a business, knows the numbers.

Everything has a trend to it; I don't care if it's appliances or engines. I always ask: What has a company done in the past five years that somebody's noticed?

Good taste shouldn't have to cost anything extra.

The first thing you see when you walk into a store is color.

I like to prove things wrong.