If you try to improve the performance of a system of people, machines, and procedures by setting numerical goals for the improvement of individual parts of the system, the system will defeat your efforts and you will pay a price where you least expect it.

When teachers are forced to teach to the test, students get bored and genuine education ceases, no matter what the test scores may say… The examination as a test of the past is of no value for increased learning ability. Like all external motivators, it can produce a short term effect, but examinations for the purpose of grading the past do not hook a student on learning for life.

You can manage what you do not understand; but you cannot lead it.

Knowledge without know-how is sterile. We use the word academic in a pejorative sense to identify this limitation.

Quality in education is what makes learning a pleasure and a joy.

The central activity of engineering, as distinguished from science, is the design of new devices, processes and systems.

If you try to improve the performance of a system of people, machines, and procedures by setting numerical goals for the improvement of individual parts of the system, the system will defeat your efforts and you will pay a price where you least expect it.