Compassionate listening is to help the other side suffer less. If we realize that other people are the same people as we are, we are no longer angry at them.
Nhat HanhThe terrorists, they have the wrong perception. They believe that the other group is trying to destroy them as a religion, as a civilization. So they want to abolish us, to kill us before we can kill them. And the antiterrorist may think very much the same way - that these are terrorists and they are trying to eliminate us, so we have to eliminate them first. Both sides are motivated by fear, by anger, and by wrong perception.
Nhat Hanh