I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!
When things change a lot, some guys handle the change better than others, but that doesn't mean the guys that take longer to get the hang of things are suddenly slow drivers!
I maintain that the maxim is still to be faster than the others.
I always go extreme ways.
My experience enables me to select the very best pilots in the market.
When you have the chance to fight for victory or a podium finish, you have the motivation to push that extra bit out of yourself.