To make a decision you need to be in a perfect environment: you have to be motivated and surrounded by the right people.

I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!

Vienna is the gate to Eastern Europe.

Taking your first title is much more complicated and more difficult; it takes years of work - from go-kart to Formula One. The second comes more easily, because you've already got the experience.

You have a brake in your brain that stops you doing stupid things. The older you are, the earlier that brake comes on. When you're 20 you stop at nothing; when you're older you're cleverer than when you're 20, so your brain brake operates more often!

Airlines go in the long run at the competition to reason. For the passenger the competition is good, because each competitor tries to undercut the other one.

The crucial point is always the own cost structure. Therefore I created a Low Cost alliance with air Berlin.