Ultimately, an aircraft owner does not want to have to deal with all the intricate details which are necessary for the business.

I always want to know whether the customers are satisfied; customer satisfaction is, after all, my ultimate goal!

A race isn't won until it's over.

The crucial point is always the own cost structure. Therefore I created a Low Cost alliance with air Berlin.

Whenever there is discussion, I make it clear that I do not want any grey zones, just black and white.

Really, you should always discuss the defeats because you can learn much more from failure than from success.

When you have the chance to fight for victory or a podium finish, you have the motivation to push that extra bit out of yourself.