Impatience can be very good by helping us not put up with tyranny, but it can distort our view of what is possible and how to bring about change. We have to cultivate patience so that our perception isn't distorted.

People also smile when they are miserable.

It is our responsibility to learn to become emotionally intelligent. These are skills, they’re not easy, nature didn’t give them to us - we have to learn them.

The distinction between shame and guilt is very important, since these two emotions may tear a person in opposite directions. The wish to relieve guilt may motivate a confession, but the wish to avoid the humiliation of shame may prevent it.

People do misinterpret events, especially the meaning of other people’s actions and the motives that lead people to act one way or another.

MOST LIES succeed because no one goes through the work to figure out how to catch them.

You were never taught how to talk with your face like you speak with words.