It is our responsibility to learn to become emotionally intelligent. These are skills, they’re not easy, nature didn’t give them to us - we have to learn them.

A broken promise is not a lie.

Lying is a deliberate choice to mislead a target without giving any notification of the intent to do so. There are two major forms of lying: concealment, leaving out true information; and falsification, or presenting false information as if it were true.

MOST LIES succeed because no one goes through the work to figure out how to catch them.

If a person feels terrible, it usually should not be shown or acknowledged during a greeting exchange. Instead, the unhappy person is expected to conceal negative feelings, putting on a polite smile to accompany the “Just fine, thank you, and how are you?” reply to the “How are you today?” The true feelings will probably go undetected, not because the smile is such a good mask but because in polite exchanges people rarely care how the other person actually feels.

No important relationship survives if trust is totally lost.

Smiles are probably the most underrated facial expressions, much more complicated than most people realize. There are dozens of smiles, each differing in appearance and in the message expressed.