It is our responsibility to learn to become emotionally intelligent. These are skills, they’re not easy, nature didn’t give them to us - we have to learn them.

Impatience can be very good by helping us not put up with tyranny, but it can distort our view of what is possible and how to bring about change. We have to cultivate patience so that our perception isn't distorted.

You were never taught how to talk with your face like you speak with words.

If a person feels terrible, it usually should not be shown or acknowledged during a greeting exchange. Instead, the unhappy person is expected to conceal negative feelings, putting on a polite smile to accompany the “Just fine, thank you, and how are you?” reply to the “How are you today?” The true feelings will probably go undetected, not because the smile is such a good mask but because in polite exchanges people rarely care how the other person actually feels.

It is our responsibility to learn to become emotionally intelligent. These are skills, they’re not easy, nature didn’t give them to us - we have to learn them.

People do misinterpret events, especially the meaning of other people’s actions and the motives that lead people to act one way or another.

A broken promise is not a lie.