Whenever I felt down, whenever I started wondering what homeless shelter I would die in, [my mother] would buck me up by telling me: you know, Paul, the A students work for the B students, the C students run the companies, and the D students dedicate the buildings.

The people in the front lines are my customers. I need to keep them happy. And, the best way to take care of your customers is to take care of your workers.

What makes America great is in our imagination, not in memorization. We are not a memorization-fixated culture. We can't compete with the Chinese and Japanese in memorization. Where we have been competitive is in creativity.

Accountants are in the past, managers are in the present, and leaders are in the future.

All my life I knew I would have a big business. That’s what I wanted from the time I was in second grade; there was never a doubt in my mind.

If I reformed school, I would do two things: We can improve a child's IQ by three percent by teaching them a foreign language by seven-years-old. We shouldn't be waiting until high school when they are neurologically not ready to learn it. Second, we emphasize reading too young.

Whenever I felt down, whenever I started wondering what homeless shelter I would die in, [my mother] would buck me up by telling me: you know, Paul, the A students work for the B students, the C students run the companies, and the D students dedicate the buildings.