Make your customers comfortable and they will give you their lives.

Whenever I felt down, whenever I started wondering what homeless shelter I would die in, [my mother] would buck me up by telling me: you know, Paul, the A students work for the B students, the C students run the companies, and the D students dedicate the buildings.

Soon we will be addicted to the federal government, and we will not want to support our local police force. I have been a believer that the government that governs best is the government that governs least.

My motto has always been that anybody can do it better than me.

The people in the front lines are my customers. I need to keep them happy. And, the best way to take care of your customers is to take care of your workers.

What makes America great is in our imagination, not in memorization. We are not a memorization-fixated culture. We can't compete with the Chinese and Japanese in memorization. Where we have been competitive is in creativity.

The goal of management is to remove obstacles.