It's about having a comprehensive vision that includes things like social supports while providing a high-quality education. It seems obvious, but when you look at schools that are really struggling, you don't see high-quality education.

It's been a struggling school for many, many years, and [that's] not surprising since it's serving some of the most disadvantaged kids in the city. It wasn't the only one by any means, but it was among those. It shows that things like good, steady, stable leadership makes a huge difference; focusing on the culture of the schools as a place where kids feel supported and want to be; supporting the teachers, so they want to stay and work hard.

Most departments of education are set up largely to regulate schools and hold them in compliance. They don't really help schools. When a school is struggling with certain kids, they can't go to the state and say, "Can you help us with resources and training?" That should be their role.

If students don't think that you care and can relate, especially as they get older, they tune you out. I didn't get it in my classes at the graduate school of education. I got it intuitively from my own experiences as a student.

It’s hard to think of another field in which experience is considered a liability and those who know the least about the nuts and bolts of an enterprise are embraced as experts.

We know that African American students tend to be relational learners. It's about the relationships between a teacher and student. Students respond well to teachers they know, believe in them, care about them, but also who teach in a matter that elicits a more active approach to learning, rather than just sitting and listening. The research on this is strong and has been available for a long time, but it is not widely practiced. That's a huge obstacle.

All kids are different, even when they come from you and theoretically have the same culture. Some of my kids had been more outgoing and had an easy time at school. Others were more shy and needed more support. As a parent you are very aware of these differences and are not treating them all the same, given who they are as people.