I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.

Good questions work on us, we don't work on them. They are not a project to be completed but a doorway opening onto greater depth of understanding, actions that will take us into being more fully alive.

Why follow the steps of another to find out where our dreams will lead us.

Learning and performance will become one and the same thing. Everything you say about learning will be about performance. People will get the point that learning is everything.

The world does not need a better definition of issues, or better planning or project management. It needs the issues and the plans to have more of an impact, which is the promise of engagement.

We are reluctant to let go of the belief that if I am to care for something I must control it.

The price of change is measured by our will and courage, our persistence, in the face of difficulty.