We must establish a personal connection with each other. Connection before content. Without relatedness, no work can occur.

Questions draw us together. Answers push us apart.

If you need ownership and responsibility from core workers, patriarchy can't get you there.

Transformation comes more from pursuing profound questions than seeking practical answers.

I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.

Learning and performance will become one and the same thing. Everything you say about learning will be about performance. People will get the point that learning is everything.

Structure influences behavior. Design spaces that make you feel "you are welcome here and that you came to the right place."