How do you change the world? One room at a time. Which room? The one you're in.

Transformation comes more from pursuing profound questions than seeking practical answers.

We need to tell people not to be helpful. Trying to be helpful and giving advise are really ways to control others. ... Advice, recommendations, and obvious actions are exactly what increase the likelihood that tomorrow will be just like yesterday.

Structure influences behavior. Design spaces that make you feel "you are welcome here and that you came to the right place."

How do you change the world? One room at a time. Which room? The one you're in.

The shift in the world begins with a shift in our thinking. Shifting our thinking does not change the world, but it creates a condition where the shift in the world becomes possible.

I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.