If we believe something does not exist unless we measure it, then we put aside: love, feeling, intuition, art and philosophy.

Structure influences behavior. Design spaces that make you feel "you are welcome here and that you came to the right place."

Anecdotes, personal stories, reminiscences, like biblical parables, are the medium through which faith is restored. Stories are a form of poetry, and give us a saving image to personally relate to.

Transformation comes more from pursuing profound questions than seeking practical answers.

We have banished our artists to the fringe of society and tell them to eat cake. It is our artists who choose freedom over safety and use their talents to question and confront the culture.

Learning and performance will become one and the same thing. Everything you say about learning will be about performance. People will get the point that learning is everything.

The world does not need a better definition of issues, or better planning or project management. It needs the issues and the plans to have more of an impact, which is the promise of engagement.