Anecdotes, personal stories, reminiscences, like biblical parables, are the medium through which faith is restored. Stories are a form of poetry, and give us a saving image to personally relate to.

Anecdotes, personal stories, reminiscences, like biblical parables, are the medium through which faith is restored. Stories are a form of poetry, and give us a saving image to personally relate to.

It is hard to learn when we think we know something.

I discovered that resolution of conflict comes from people being able to express their own feelings and their own needs in the face of another. Making agreements and setting goals without building upon the feelings of the parties involved is empty, because it does not consider the vulnerabilities of our own humanity.

The task of leadership is to be intentional about the way we group people and the questions that we engage them in.

We must establish a personal connection with each other. Connection before content. Without relatedness, no work can occur.

Learning and performance will become one and the same thing. Everything you say about learning will be about performance. People will get the point that learning is everything.