Trust is congruence between what you say and what you do.

Don't take on things you don't believe in and that you yourself are not good at. Learn to say no. Effective leaders match the objective needs of their company with the subjective competencies. As a result, they get an enormous amount of things done fast.

Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach.

Accept the fact that we have to treat almost anybody as a volunteer.

The better a man is, the more mistakes he will make, for the more new things he will try. I would never promote to a top-level job a man who was not making mistakes...otherwise he is sure to be mediocre.

The customer rarely buys what the business thinks it sells him.

It does not matter whether the worker wants responsibility or not, ...The enterprise must demand it of him.