A primary task of management in the developed countries in the decades ahead will be to make knowledge productive.

The purpose of a business is to create a customer.

I'm better about things than about people. I'm more interested in people, but I'm better at ideas.

The three most charismatic leaders in this century inflicted more suffering on the human race than almost any trio in history: Hitler, Stalin, and Mao. What matters is not the leader's charisma. What matters is the leader's mission.

Any organisation develops people; it either forms them or deforms them.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Everybody has accepted by now that change is unavoidable. But that still implies that change is like death and taxes - it should be postponed as long as possible and no change would be vastly preferable. But in a period of upheaval, such as the one we are living in, change is the norm.