Erroneous assumptions can be disastrous.

Managers are agents of transformation, converting the workforce in developed countries from one of manual workers to one of highly educated knowledge workers.

Work is a process, and any process needs to be controlled. To make work productive, therefore, requires building the appropriate controls into the process of work.

The most important thing in communication is hearing what isn't said.

Quality of character doesn't make a leader, but the lack of it flaws the entire process.

Every organization must be prepared to abandon everything it does to survive in the future.

The leader of the past was a person who knew how to tell. The leader of the future will be a person who knows how to ask.