The 1st question the effective decision-maker asks is: 'Is this a generic situation or an exception?'

Every time you do something that is important, write down what you expect will happen.

Don't try to innovate for the future. Innovate for the present!

Doing the right thing is more important than doing the thing right.

Fortunately or unfortunately, the one predictable thing in any organization is the crisis. That always comes. That's when you do depend on the leader: The job of the leader is to build an organization that is battle-ready, that has high morale, that knows how to behave, that trusts itself, and where people trust one another.

It is better to pick the wrong priority than none at all.

For the first four years, no new enterprise produces profits. Even Mozart didn't start writing music until he was four.