Teamwork is neither "good" nor "desirable." It is a fact. Wherever people work together or play together they do so as a team. Which team to use for what purpose is a crucial, difficult and risky decision that is even harder to unmake. Managements have yet to learn how to make it.

What we need is an entrepreneurial society in which innovation and entrepreneurship are normal, steady and continuous.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

Whenever anything is being accomplished, it is being done, I have learned, by a monomaniac with a mission.

The only industries that function well are the industries that take responsibility for training. The Japanese, you know, assume that when you first come to work you know absolutely nothing. School isn't preparation for work and never was.

Leadership is all about getting results.

The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.