Teamwork is neither "good" nor "desirable." It is a fact. Wherever people work together or play together they do so as a team. Which team to use for what purpose is a crucial, difficult and risky decision that is even harder to unmake. Managements have yet to learn how to make it.

Now that knowledge is taking the place of capital as the driving force in organizations worldwide, it is all too easy to confuse data with knowledge and information technology with information.

Today knowledge has power. It controls access to opportunity and advancement.

The computer is a moron.

What gets measured gets managed.

A manager is responsible for the application and performance of knowledge.

To improve communications, work not on the utter, but the recipient.