The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.
Peter DruckerNever ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.
Peter DruckerManagement means, in the last analysis, the substitution of thought for brawn and muscle, of knowledge for folkways and superstition, and of cooperation for force. It means the substitution of responsibility for obedience to rank, and of authority of performance for the authority of rank.
Peter Drucker