As to the idea that advertising motivates people, remember the Edsel.

All companies are service companies; some also manufacture products.

Almost everybody today believes that nothing in economic history has ever moved as fast as, or had a greater impact than, the Information Revolution. But the Industrial Revolution moved at least as fast in the same time span, and had probably an equal impact if not a greater one.

As soon as you move one step up from the bottom, your effectiveness depends on your ability to reach others through the spoken and written word.

The manager is a servant. His master is the institution he manages and his first responsibility must therefore be to it.

The productivity of people requires continuous learning, as the Japanese have taught us. It requires adoption in the West of the specific Japanese Zen concept where one learns to do better what one already does well.

Brilliant men are often strikingly ineffectual. They fail to realize that the brilliant insight is not by itself achievement. They never have learned that insights become effectiveness only through hard systematic work.