They wrongly believe that good intentions move mountains. Bulldozers move mountains. But there are exceptions.

What's measured improves

Making changes to better appeal to customer is INNOVATION.

The one to distrust is the person who never makes a mistake, never commits a blunder, never fails in what he tries to do. Either he is a phony, or he stays with the safe, the tried and the trivial.

I have been saying for many years that we are using the word 'guru' only because 'charlatan' is too long to fit into a headline.

Businesses are not paid to reform customers. They are paid to satisfy customers.

Most people think they know what they are good at. They are usually wrong... And yet, a person can perform only from strength.