The "non-profit" institution neither supplies goods or services not controls. Its "product" is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human-change agents. Their "product" is a cured patient, a child that learns, a young man or woman grown into a self-respecting adult; a changed human life altogether.

Leadership is more doing than dash.

Most Americans do not know what their strengths are. When you ask them, they look at you with a blank stare, or they respond in terms of subject knowledge, which is the wrong answer.

Innovation is the specific instrument of entrepreneurship. The act that endows resources with a new capacity to create wealth.

Listening is not a skill; it is a discipline.

Charisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change

They wrongly believe that good intentions move mountains. Bulldozers move mountains. But there are exceptions.