Above all, innovation is not invention. It is a term of economics rather than of technology.

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

Never ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.

Erroneous assumptions can be disastrous.

In all recorded history there has not been one economist who has had to worry about where the next meal would come from.

Teaching is the only major occupation of man for which we have not yet developed tools that make an average person capable of competence and performance. In teaching we rely on the 'naturals,' the ones who somehow know how to teach.

We spend a lot of time teaching leaders what to do. We don't spend enough time teaching leaders what to stop. Half the leaders I have met don't need to learn what to do. They need to learn what to stop