The organization is, above all, social. It is people.

An organization which just perpetuates today's level of vision, excellence, and accomplishment has lost the capacity to adapt.

Knowledge is the source of Wealth. Applied to tasks we already know, it becomes Productivity. Applied to tasks that are new, it becomes Innovation.

Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

In a few hundred years, when the history of our time will be written from a long-term perspective, it is likely that the most important event historians will see is not technology, not the Internet, not e-commerce. It is an unprecedented change in the human condition. For the first time - literally - substantial and rapidly growing numbers of people have choices. For the first time, they will have to manage themselves. And society is totally unprepared for it.

The strength of the computer lies in its being a logic machine. It does precisely what it is programed to do. This makes it fast and precise. It also makes it a total moron; for logic is essentially stupid.

Charisma becomes the undoing of leaders. It makes them inflexible, convinced of their own infallibility, unable to change