Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

As a manager you're paid to be uncomfortable. If you're comfortable, it's a sure sign you're doing things wrong.

The problem in my life and other people's lives is not the absence of knowing what to do but the absence of doing it.

Efficiency, which is doing things right, is irrelevant until you work on the right things.

In the knowledge economy everyone is a volunteer, but we have trained our managers to manage conscripts.

Once the facts are clear the decisions jump out at you.

Mission defines strategy, and strategy defines structure.