The purpose of information is not knowledge. It is being able to take the right action.

Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.

Teamwork is neither "good" nor "desirable." It is a fact. Wherever people work together or play together they do so as a team. Which team to use for what purpose is a crucial, difficult and risky decision that is even harder to unmake. Managements have yet to learn how to make it.

The knowledge we now consider knowledge proves itself in action. What we now mean by knowledge is information effective in action, information focused on results. Results are outside the person, in society and economy, or in the advancement of knowledge itself. To accomplish anything this knowledge has to be highly specialized.

A business exists because the consumer is willing to pay you his money. You run a business to satisfy the consumer. That isn't marketing. That goes way beyond marketing.

Nobody in the world is as good at making decisions as the Japanese.

Time is the scarcest resource and unless it is managed nothing else can be managed.