The care leadership strategy is simple: be a model. Commit yourself to your own personal mastery. Talking about personal mastery may open people's minds somewhat, but actions always speak louder than words. There is nothing more powerful you can do to encourage others in their quest for personal mastery than to be serious in your own quest.

The systems perspective tells us that we must look beyond individual mistakes or bad luck to understand important problems.

We tend to think that, in a traditional organisation, people are producing results because management wants results, but the essence of a high-quality organisation is people producing results because they want the results. It's puzzling we find that hard to understand, that if people are really enjoying, they'll innovate, they'll take risks, they'll have trust with one another because they are really committed to what they're doing and it's fun

If you want to see the future of management education you should go to see Team Academy.

Business and human endeavors are systems...we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.

Over the long run, superior performance depends on superior learning.

Scratch the surface of most cynics and you find a frustrated idealist — someone who made the mistake of converting his ideals into expectations.