Mastery of creative tension brings out the capacity for perseverance and patience. Time is an ally.

When I look at efforts to create change in big companies over the past 10 years, I have to say that there's enough evidence of success to say that change is possible - and enough evidence of failure to say that it isn't likely. Both of those lessons are important.

Learning is all about connections, and through our connections with unique people we are able to gain a true understanding of the world around us.

If you want real, significant, sustainable change, you need talented, committed local line leaders. If the line manager is not innovating, then innovation is not going to occur.

We often spend so much time coping with problems along our path that we forget why we are on that path in the first place. The result is that we only have a dim, or even inaccurate, view of what's really important to us.

In the Machine Age, the company itself became a machine - a machine for making money.

Mastery of creative tension brings out the capacity for perseverance and patience. Time is an ally.