If you don't know what the defect level is, how do you know when to get mad?
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Quality means conformance to requirements, not elegance.
When you're out of quality, you're out of business.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.