It isn't what you find, it's what you do about what you find.
Slowness to change usually means fear of the new.
Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
Successful people breed success.
The customer deserves to receive exactly what we have promised to produce - a clean room, a hot cup of coffee, a nonporous casing, a trip to the moon on goassamer wings.