Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

The great discoveries are usually obvious.

Slowness to change usually means fear of the new.

Quality means conformance to requirements, not elegance.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

Improving quality requires a culture change, not just a new diet.