It isn't what you find, it's what you do about what you find.
A rule to live by: I won't use anything I can't explain in five minutes.
We must define quality as conformance to specifications if we are to manage it.
Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
Improving quality requires a culture change, not just a new diet.