Quality has to be caused, not controlled.
Quality means conformance to requirements, not elegance.
Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.
Successful people breed success.
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
We must define quality as conformance to specifications if we are to manage it.