Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Successful people breed success.

Improving quality requires a culture change, not just a new diet.

We must define quality as conformance to specifications if we are to manage it.

Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

You are going to be measured anyway by some means, fair or foul. Usually the one doing the measuring has nothing specific in mind; so he does it by the seat of his pants. Careers are destroyed in this manner.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.