Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

We must define quality as conformance to specifications if we are to manage it.

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

When in doubt, delete it.