Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

It is always cheaper to do the job right the first time.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

Quality means conformance to requirements, not elegance.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

Most things don't work like they are supposed to work.

Eliminating what is not wanted or needed is profitable in itself.