We must define quality as conformance to specifications if we are to manage it.
If you don't know what the defect level is, how do you know when to get mad?
A rule to live by: I won't use anything I can't explain in five minutes.
Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
If we deliver on time, but the product has defects, we have not delivered on time.