Quality has to be caused, not controlled.
Very few of the great leaders ever get through their careers without failing, sometimes dramatically.
If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.
Quality means conformance to requirements, not elegance.
If you don't know what the defect level is, how do you know when to get mad?
Slowness to change usually means fear of the new.