Improving quality requires a culture change, not just a new diet.
When you're out of quality, you're out of business.
Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.
Successful people breed success.
In a true zero-defects approach, there are no unimportant items.
The cost of quality is the expense of doing things wrong.