People are conditioned to believe that error is inevitable.... However, we do not accept the same standard when it comes to our personal life. If we did, we would resign ourselves to being shortchanged now and then when we cash our paychecks. We would expect hospital nurses to drop a certain percentage of all newborn babies. We would expect to go home to the wrong house periodically. As individuals we do not tolerate these things. Thus we have a double standard, one for ourselves, one for the company.

We must define quality as conformance to specifications if we are to manage it.

Eliminating what is not wanted or needed is profitable in itself.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

A rule to live by: I won't use anything I can't explain in five minutes.

When in doubt, delete it.

Selecting the right person for the right job is the largest part of coaching.