The cost of quality is the expense of doing things wrong.

Successful people breed success.

Many managers feel, somewhat cynically, that people are being paid to do their jobs and that's that. This attitude reflects an insensitivity to people that is a trademark of many hockey-style managers.

Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems.

When you're out of quality, you're out of business.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.

If you don't know what the defect level is, how do you know when to get mad?