You've got to love what you do to really make things happen.

I think we'll say flat is the new growth in the short term.

I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.

Whenever I have faced a setback I have dusted myself down and got on with the rest of my life because I believed in myself.

I'm in the retail business, not the circus business.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?

You've got to love what you do to really make things happen.