People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?

I think we'll say flat is the new growth in the short term.

You've got to love what you do to really make things happen.

I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.

I'm in the retail business, not the circus business.

I think I pick more winners than losers.

I don't like department stores. I had a chain of department stores back in 1994 which was Lewis's and Owen Owen, only for a short time, and I found department stores personally difficult.