People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?

I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.

You've got to love what you do to really make things happen.

I think I pick more winners than losers.

New West End Company ensures that there is a body that can put significant investment into the West End, targeted directly to the needs of the area and particularly the customers. Great progress is being made to improve Oxford Street and make it a great destination.

I don't like department stores. I had a chain of department stores back in 1994 which was Lewis's and Owen Owen, only for a short time, and I found department stores personally difficult.

People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?