I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.

You've got to be a believer in what you do.

I think we'll say flat is the new growth in the short term.

I am brave, but I take a view. It is an educated view. I am careful. I am not reckless.

You've got to love what you do to really make things happen.

New West End Company ensures that there is a body that can put significant investment into the West End, targeted directly to the needs of the area and particularly the customers. Great progress is being made to improve Oxford Street and make it a great destination.

Whenever I have faced a setback I have dusted myself down and got on with the rest of my life because I believed in myself.