It is no longer enough to satisfy your customers. You must delight them.

I believe in the triple bottom line: people, planet, and profits. I would make sure to hire the best people and pay them more than my competitors. I would encourage their participation in decision making and hope that they can feel free to disagree with me.

The sales department isn’t the whole company, but the whole company better be the sales department.

People who lack material wealth, who are poor, won't be very happy. They will be obsessed with meeting their bills at pay day. And people who have an abundance of material goods are often not happy.

Every company should work hard to obsolete its own product line - before its competitors do.

Marketing is a race without a finishing line

Curiosity is the starting point for great science.