To be an effective leader, you must be trustworthy. If people don’t trust you, they won’t follow you. And if they won’t follow you, your organization won’t meet its goals. Sandy Allgeier explains that personal credibility comes down to a simple truth: It’s not about the type of person you are; it’s about the types of things you do. If you want to be a great leader, read The Personal Credibility Factor.

Don't wait till you get bigger to put in place key items, such as staff surveys, peer interviewing for hiring and clear standards of behavior [developed by staff].

A long time ago I discovered that when employees are passionate about their work, customers are passionate about the company. Kevin Sheridan knows that secret too. His insights on finding the right people and getting them engaged can change your culture forever.

But there is one thing most companies struggle to standardize, and ironically, it's the most important part of our efforts to gain and sustain results. It is leadership.

As there is no insignificant work, there is not an insignificant leader. All leaders need training...not just a few.

Culture outperforms strategy every time; and culture with strategy is unbeatable.

Once we get our corporate culture the way we want it, we have to hire people who fit. Otherwise, the wheels fall off the wagon and we quickly find ourselves back where we started.