Objective evaluations set the foundation that moves leaders to the tipping point.

As there is no insignificant work, there is not an insignificant leader. All leaders need training...not just a few.

Don't wait till you get bigger to put in place key items, such as staff surveys, peer interviewing for hiring and clear standards of behavior [developed by staff].

To be an effective leader, you must be trustworthy. If people don’t trust you, they won’t follow you. And if they won’t follow you, your organization won’t meet its goals. Sandy Allgeier explains that personal credibility comes down to a simple truth: It’s not about the type of person you are; it’s about the types of things you do. If you want to be a great leader, read The Personal Credibility Factor.

A long time ago I discovered that when employees are passionate about their work, customers are passionate about the company. Kevin Sheridan knows that secret too. His insights on finding the right people and getting them engaged can change your culture forever.

Employees want to believe their company has a meaningful purpose. They want to know that their own job is worthwhile. They want to make a difference. If all three of these conditions are accomplished, bottom line results will follow.

Culture outperforms strategy every time; and culture with strategy is unbeatable.