When I was in graduate school at MIT I was trying to think about how to develop software and systems for farmers and villagers in India. In the process of doing that, I realized that my reference point was internal to the laboratory, rather than in the communities that I was wanting to serve. I realized that I could no longer assume what a good technology looks like from inside the laboratory; instead, I had to be in the world with people. Not just designing for them but with them.
Ramesh SrinivasanWe are at a moment that some of the Silicon Valley companies are feeling the pressure. These days the founder of Twitter apologized that his company promoted some of the things that elected Donald Trump. You don't see that much of these apologizing from Google. From Mark Zuckerberg you are hearing a little bit more of it, but he is a little more "Oh, well, this is what happens because the internet scaled up and everybody has fake news; oh, we are gonna build a better technology".
Ramesh SrinivasanTechnology is nothing but an expression of human values. It's not neutral, it's not about efficiency, it's about people's values and their knowledge.
Ramesh SrinivasanIf you share information widely, but you present that information in ways that fits your own view, you're actually still misrepresenting. So instead what you should do is figure out ways to build systems that allow people to experience and classify their information in ways that are meaningful for them.
Ramesh SrinivasanMarshall McLuhan prediction was some kind of electronic communication technology would emerge to instantaneously connect the world so much so that the whole globe would be like a village.
Ramesh SrinivasanYou could kind of be free and expressive but you already knew when you joined the internet, you knew that you should not be a troll. You began to experience the internet through platforms that were themselves controlled by specific companies, technical instruments of those companies, like search and retrieval and ordering and classification.
Ramesh Srinivasan