When you're managing a large number of people, you learn that incentives matter tremendously. You really want people to be rewarded for doing the right thing for the customers and the organization.
Ramez NaamOn almost every environmental issue I care about, in fact, I've been wrong at one point or another. I used to think that climate change was no big deal, that most environmental problems were massive exaggerations, that oil reserves were effectively unlimited, and more.
Ramez NaamIf your incentives are set up wrong - if for some reason you reward people for behavior that's actually bad for your customers or your organization - then you're going to encourage that behavior.
Ramez NaamThere are really two kinds of optimism. There's the complacent, Pollyanna optimism that says "don't worry - everything will be just fine" and that allows one to just lay back and do nothing about the problems around you. Then there's what we call dynamic optimism. That's an optimism based on action.
Ramez Naam